Help Desk: (651) 328-8905
Sales Inquiries: (651) 323-1775
Minneapolis IT Support & IT Security Company
At RYMARK IT Navigation, your team of trustworthy IT experts, we provide Minneapolis organizations with reliable, proactive IT support and cybersecurity solutions for seamless operations.
Customer-First Approach
Our proactive, customer-focused culture prioritizes addressing your organization needs, ensuring dependable support with prompt, meaningful responses to keep operations running smoothly.
Problem Solving
As a trusted IT support & IT security company, we use a refined six-step process to effectively tackle any IT challenges, providing solutions that align with your organization's objectives and goals.
Best-Practice Solutions
Committed to integrity, honesty, and openness, we deliver IT solutions grounded in trust, transparency, and respect, building lasting partnerships with our clients.
Peace of Mind
As a leading IT support & IT security company, our advanced security measures protect your organization from cyber threats, allowing you to focus on success while we safeguard your digital assets.
Team Players
With a collaborative spirit, we uphold high standards and bring out the best in each other, passionately striving to exceed every goal.
Download RYMARK’s Free Security Audit Guide to See How Your Organization's Security Stacks Up.
Email, social media, websites, viruses, malware, web applications, weak passwords, unsecured networks, ex-employees—the list goes on.
Without the right security measures, your assets are susceptible to theft, destruction, or ransom which can lead to lost productivity, irreparable damage to your reputation, and even put you out of organization.
Let RYMARK IT Navigation, your trusted Minneapolis IT Support & IT Security Company help you with our cybersecurity services!
Mark Sommerfeld & Ryan Chester
Managing Partners
As business owners for more than 25 years, we understand the commitment you’ve made and the importance of protecting the organization you’ve worked so hard to build. The experts at RYMARK IT Navigation, your trusted Minneapolis IT Support & IT Security Company, are continually evaluating the latest threats and security measures to protect, detect, and respond to them. We provide solutions that both protect your organization's assets and enable your employees to work more efficiently.
Let us assure you that we place our priority on client relationships, not on turning a high profit. We’re here to maximize your current IT infrastructure, not drain your bank account. We’ll likely even lower your IT costs rather than raise them.
Call (651) 323-1775 today to schedule your appointment. We’re ready to start important IT conversations with organizations just like yours.
Managed IT
We’ll manage all of your IT services for a flat-rate fee.
Cybersecurity
Comprehensive protection against evolving digital threats to safeguard your organization.
IT Projects
Expert planning and execution of IT solutions tailored to your needs.
Network Security
Safeguarding your network effectively from unauthorized access and cyber threats.
Endpoint Patching & Critical Update Management
Ensuring devices stay secure with timely updates and patches.
Password & Multi-Factor Authentication Management
Strengthening access controls with secure authentication solutions.
Email Security
Protecting your email communications from phishing and malware attacks.
Backup & Disaster Recovery
Never worry again about losing your data in the event of any disaster.
Security Awareness Training
Educating employees to recognize and prevent cybersecurity threats.
Endpoint Protection, Detection & Response
Proactive defense against endpoint threats with real-time monitoring.
24/7/365 SOC
Continuous monitoring and swift response to threats by a dedicated security team.
Help Desk Support
Reliable, expert assistance for all your IT issues, anytime you need it.
These 9 questions can help you evaluate how vulnerable your company is and where you can improve.
As an IT support & IT security company, we help you stay ahead of cyber criminals, stay ahead of your competition, reduce IT distractions, and experience the peace of mind that comes with the confidence that you’re protecting your organization.
We value you and your organization. With this in mind, we have established these promises to every client.
Our Service Level Agreement
Customer Satisfaction Guarantee
Monthly/Quarterly Updates & Reports
No Hidden Costs
Clear Plan & Expectations
Explore expert insights, trends, and expert advice on the ever-evolving landscape of information technology. Dive in to discover how we leverage cutting-edge solutions to empower organizations and drive innovation.
Reliable IT support is essential for keeping business operations smooth, secure, and efficient. Many companies assume their IT provider is meeting their needs, but slow response times, recurring issues, and security gaps often go unnoticed until they cause major disruptions. Identifying the signs of ineffective IT support can prevent costly downtime, security breaches, and frustration.
Technology issues happen, but if downtime is becoming a regular occurrence, it’s a clear sign that your IT support is failing. A strong IT provider should proactively prevent issues, not just react when problems arise.
Common warning signs include:
The same IT problems reoccurring, with no long-term solutions implemented
Lengthy wait times before issues are acknowledged or addressed
If employees are constantly dealing with technology problems, productivity suffers, and frustration grows. An effective IT provider should have a structured approach to preventing and resolving issues to keep operations running smoothly.
When IT problems arise, businesses need fast and reliable support. A provider that takes too long to respond or communicates poorly leaves businesses in a vulnerable position.
Signs of poor IT responsiveness include:
Support tickets going unanswered for extended periods
No clear communication on issue resolution timelines
Vague or generic responses that don’t address specific concerns
A proactive IT provider should offer clear service level agreements (SLAs) with guaranteed response times. If your provider regularly falls short, it may be time to look for an IT partner that prioritizes your business’s needs.
Effective IT support is about more than just fixing problems—it’s about preventing them. An IT provider that only reacts to issues rather than proactively maintaining and securing your systems leaves your business at risk.
Key areas where proactive IT support should be evident:
Regular software updates and security patches to protect against vulnerabilities
Proactive monitoring to detect and resolve issues before they cause downtime
Ongoing cybersecurity measures to guard against threats such as ransomware and phishing attacks
If your IT provider is not taking a preventative approach, your business could be vulnerable to data loss, security breaches, and operational inefficiencies.
IT should be more than just a troubleshooting service—it should be a tool that helps businesses grow and adapt. An IT provider that lacks strategic planning leaves businesses stagnant and unprepared for future challenges.
Indicators of poor IT strategy include:
No discussions about long-term IT planning or infrastructure improvements
Lack of recommendations on technology upgrades or efficiency improvements
No alignment between IT strategy and business goals
A quality IT provider should work with leadership teams to ensure technology supports business growth, security, and productivity. Without this level of engagement, your business may fall behind competitors that leverage technology more effectively.
Cybersecurity threats are increasing, and businesses need IT support that prioritizes protection. If your IT provider isn’t actively managing and improving your security posture, your business could be at risk.
Common IT security failures include:
Weak password policies and lack of multi-factor authentication (MFA)
No employee security awareness training to prevent phishing attacks
Infrequent or nonexistent backups, leaving data vulnerable to loss
A strong IT provider should be proactive in securing your business, providing ongoing cybersecurity training, and implementing best practices to keep your organization safe.
Some IT providers take advantage of businesses by offering unclear pricing structures or hidden fees for essential services. If your IT expenses are unpredictable or unexplained, it may be a sign of poor service.
Warning signs include:
Surprise charges for services that should be included in your agreement
No clear breakdown of billing or justification for extra costs
Limited visibility into what IT services are actually being provided
A trustworthy IT provider should offer a transparent pricing model and clear communication about what is included in your agreement. If you’re constantly questioning your IT bills, it may be time to switch providers.
When IT support is ineffective, employees often resort to finding their own solutions. This can lead to security risks, inefficiencies, and frustration among staff.
Signs employees are bypassing IT support:
Using personal devices or unauthorized applications to complete work
Searching for online fixes instead of contacting IT support
Complaints about IT problems that never get resolved
A reliable IT provider should create an environment where employees feel confident that IT support will resolve issues efficiently and professionally.
If any of these issues sound familiar, your IT provider may not be delivering the level of service your business needs. The best way to assess your IT support is through a structured evaluation.
Use RYMARK IT Navigation’s Self-Assessment Tool to identify gaps in security, productivity, and IT performance. Ensure your IT provider is helping—not hindering—your business success.
IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.
Managed IT service providers (MSPs) are companies that remotely manage a organization's IT infrastructure and services, such as network management, cybersecurity, and data backup, on a subscription basis. They help organizations streamline operations, reduce costs, and ensure IT systems run efficiently.
IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.
We provide a range of services, including Managed IT Services, IT Projects, Cybersecurity Services, Network Monitoring and Management, Backup and Disaster Recovery Services, Vendor Management, CTO and Strategic IT Consulting, Work-from-Home Support, IT Relocation Services, and more.
Managed IT Services offer proactive management of your IT infrastructure, ensuring optimal performance, minimizing downtime, and allowing you to focus on core business activities.
We cater to various industries, including Non-Profit Organizations, Religious Organizations, Schools and Education, Financial Service Organizations, Manufacturers, Legal Industry, Construction, and Professional and Government Services.
We conduct comprehensive IT security assessments to identify vulnerabilities and implement robust security measures, including employee training, to safeguard your IT infrastructure.
An IT security assessment evaluates your IT infrastructure to identify vulnerabilities and potential threats, providing a roadmap to enhance your organization's security posture.
Implementing multi-factor authentication, using strong passwords, and conducting regular employee training on recognizing phishing attempts are effective strategies to protect against such attacks.
Regular network assessments, implementing firewalls, ensuring up-to-date antivirus software, and conducting employee training are crucial steps to enhance network security.
We offer Work-from-Home Support services, ensuring secure and efficient remote work setups for your employees.
Contact our IT support team immediately. We provide Backup and Disaster Recovery Services to help you respond effectively to data breaches and minimize potential damage.
Our IT Security and Support services include assessments and employee training to help your organization comply with relevant industry regulations and standards.
At RYMARK, we believe in using our expertise to strengthen not only businesses, but also the communities they serve. That’s why we’re a proud member of Get Support, Give Support, a nationwide initiative that brings together IT providers to offer free technology services to nonprofits making a difference locally.
For every new client that signs up for our managed IT services, we donate remote monitoring agents to a nonprofit organization in our community. These tools help charities secure, manage, and optimize their IT environments, without adding to their overhead, so they can focus fully on their missions.
Whether it’s helping a shelter stay connected or enabling an education nonprofit to operate more efficiently, this initiative allows us to turn everyday business into tangible, lasting impact.
Because when nonprofits have the right tech support, they can do what they do best: change lives.
Spend less time on IT problems and more time growing your organization. Let’s get to know each other and determine how our partnership could grow. With us on your side, develop customized security plans, stronger communication strategies, and a better plan for the future.
Call (651) 323-1775 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.
6200 Shingle Creek Pkwy Suite 595, Minneapolis, MN 55430, United States