Have You Outgrown Your Minneapolis IT Support Company?

At RYMARK IT Navigation, your team of trustworthy IT experts, we provide Minneapolis organizations with reliable, proactive IT support and cybersecurity solutions for seamless operations.

IT Support Specialists You Can Trust

Brandon Friedrichs
Engineer & Assistant Service Manager

Steven Micko
Help Desk Support Engineer

Andy Roehrs
Systems Engineer & Solutions Architect

Sam Swanson
Help Desk Support, Dispatch & Procurement Specialist

Brian Horton
Systems Engineer & Solutions Architect

Tim Forson
Help Desk Support Engineer

Blaise Balthazor
Dispatcher, Procurement & Sales Asst.

Ryan Chester
Managing Partner & Business Strategist

Mark Sommerfeld
Managing Partner & Business Strategist

Robert Bissonnette
System & Network Administrator

Why Organizations Choose RYMARK IT Navigation

Our core values make the difference

Customer-First Approach

Our proactive, customer-focused culture prioritizes addressing your organization needs, ensuring dependable support with prompt, meaningful responses to keep operations running smoothly.

Problem Solving

As a trusted IT support & IT security company, we use a refined six-step process to effectively tackle any IT challenges, providing solutions that align with your organization's objectives and goals.

Best-Practice Solutions

Committed to integrity, honesty, and openness, we deliver IT solutions grounded in trust, transparency, and respect, building lasting partnerships with our clients.

Peace of Mind

As a leading IT support & IT security company, our advanced security measures protect your organization from cyber threats, allowing you to focus on success while we safeguard your digital assets.

Team Players

With a collaborative spirit, we uphold high standards and bring out the best in each other, passionately striving to exceed every goal.

CBS Minnesota Cybersecurity Tips by RYMARK

Featured on CBS Minnesota, RYMARK shares practical, expert-led cybersecurity tips to help businesses and individuals stay protected—starting with simple strategies like password management and digital hygiene.

How can you safely remember your passwords?

What happens when you select "report junk" for texts and emails?

Protect your organization from CYBER ATTACKS

Download RYMARK’s Free Security Audit Guide to See How Your Organization's Security Stacks Up.

Security Threats Are Everywhere

With new threats developing every day, it can be impossible to stay ahead of the bad guys and keep your business assets protected.

Email, social media, websites, viruses, malware, web applications, weak passwords, unsecured networks, ex-employees—the list goes on.

Without the right security measures, your assets are susceptible to theft, destruction, or ransom which can lead to lost productivity, irreparable damage to your reputation, and even put you out of organization.

Let RYMARK IT Navigation, your trusted Minneapolis IT Support & IT Security Company help you with our cybersecurity services!

The IT Support Specialists You Can Trust

Mark Sommerfeld & Ryan Chester

Managing Partners

We Help You Navigate the Rough Waters of IT Security

As business owners for more than 25 years, we understand the commitment you’ve made and the importance of protecting the organization you’ve worked so hard to build. The experts at RYMARK IT Navigation, your trusted Minneapolis IT Support & IT Security Company, are continually evaluating the latest threats and security measures to protect, detect, and respond to them. We provide solutions that both protect your organization's assets and enable your employees to work more efficiently.

Feel like you’ve been down this road before?

Let us assure you that we place our priority on client relationships, not on turning a high profit. We’re here to maximize your current IT infrastructure, not drain your bank account. We’ll likely even lower your IT costs rather than raise them.

Call (651) 323-1775 today to schedule your appointment. We’re ready to start important IT conversations with organizations just like yours.

How Can We Help?

Our Services

Managed IT

We’ll manage all of your IT services for a flat-rate fee.

Cybersecurity

Comprehensive protection against evolving digital threats to safeguard your organization.

IT Projects

Expert planning and execution of IT solutions tailored to your needs.

Network Security

Safeguarding your network effectively from unauthorized access and cyber threats.

Endpoint Patching & Critical Update Management

Ensuring devices stay secure with timely updates and patches.

Password & Multi-Factor Authentication Management

Strengthening access controls with secure authentication solutions.

Email Security

Protecting your email communications from phishing and malware attacks.

Backup & Disaster Recovery

Never worry again about losing your data in the event of any disaster.

Security Awareness Training

Educating employees to recognize and prevent cybersecurity threats.

Endpoint Protection, Detection & Response

Proactive defense against endpoint threats with real-time monitoring.

24/7/365 SOC

Continuous monitoring and swift response to threats by a dedicated security team.

Help Desk Support

Reliable, expert assistance for all your IT issues, anytime you need it.

How Vulnerable Is Your Company to Cyber Attacks?

These 9 questions can help you evaluate how vulnerable your company is and where you can improve.

Your Security and Peace of Mind Starts Here

As an IT support & IT security company, we help you stay ahead of cyber criminals, stay ahead of your competition, reduce IT distractions, and experience the peace of mind that comes with the confidence that you’re protecting your organization.

We value you and your organization. With this in mind, we have established these promises to every client.

Our Service Level Agreement

Customer Satisfaction Guarantee

Monthly/Quarterly Updates & Reports

No Hidden Costs

Clear Plan & Expectations

What Clients Say About Us

Peace of Mind at an Affordable Flat Monthly Fee

"THESE GUYS SAVED MY LIFE! The QuickBooks file for my business DISAPPEARED from my office PC. We tried recovery software, to no avail. They were able to search my hard drive and find transactions on it to reconstruct the entire file. They saved me from having to completely reconstruct three months’ worth of business transactions including bill payment, invoicing and payroll. Five stars are NOT ENOUGH!!! THANKS MARK AND RYAN!"

John Gracey

CURT

Clean'n'Press

A Trustworthy, Transparent Partner

"Over the past year RYMARK has helped update and enhance our network in the quickly changing cybersecurity realm. We could have never done this without their assistance. THANKS!"

Kevin Truan

TYLER

Imricor

One of the Best Companies Around

"RYMARK has been a strong partner supporting all of our IT needs. Very easy to work with, affordable, personal. Great company to work with."

John Gracey

Seth

Midas

Business Technology Insights

Explore expert insights, trends, and expert advice on the ever-evolving landscape of information technology. Dive in to discover how we leverage cutting-edge solutions to empower organizations and drive innovation.

Hacker’s Shortcut

YOU Are The Hacker’s Shortcut In

October 28, 20253 min read

YOU Are The Hacker’s Shortcut In

Hackers don’t always kick in the digital door. Sometimes, they just talk you into opening it.

This is social engineering; hacking people instead of systems. It works because humans are wired to trust, help, and move fast under pressure. Criminals know that if they get the right person to make the wrong decision, they can skip past firewalls, passwords, and security tools without writing a single line of code.

And it’s terrifyingly effective.


Why It Works

Social engineering preys on human nature. The playbook isn’t complicated:

  • Pretend to be someone important. People rarely question authority.

  • Create a fake emergency. People move faster and sloppier when they think time is running out.

  • Use fear. People are more likely to hand over information if they think something bad will happen if they don’t.

That’s it. Those three levers are enough to trick even smart, well-meaning employees.


The Attacks

Phishing
The most common. Fake emails that look exactly like they’re from your bank, a vendor, or even your own IT team. They’ll ask you to click a link or “verify” your login. One click can install malware or hand over credentials.

Spear Phishing
The sniper rifle version of phishing. Instead of blasting thousands of generic emails, the hacker researches you.. your job, your boss’s name, your vendors and sends a message that feels personal.

Pretexting
They invent a story. “I’m from IT and we detected suspicious activity on your account — can you give me your login so we can reset it?” It sounds helpful. It’s not.

Baiting
Offer something tempting..  free software, a gift card, insider info.. but the download is really malware.


What We Do to Stop It

Social engineering works best when no one’s paying attention. That’s why we make sure your business is always watching.

  1. Relentless Training
    We run ongoing training so your team can spot phishing emails, fake calls, and too-good-to-be-true offers. Not once a year.. often enough that it becomes second nature.

  2. Email Filtering That Actually Works
    Our systems block and flag suspicious messages before they ever hit your employees’ inboxes. If it’s risky, they don’t see it.

  3. Multi-Factor Authentication (MFA)
    Even if a hacker gets a password, they can’t get in without a second verification step. MFA shuts down stolen credentials as a threat vector.

  4. 24/7 Monitoring
    If anything suspicious does make it through, we see it immediately and act before it becomes a problem.


How to Spot a Social Engineering Attack

  • Requests for sensitive info that are urgent or unusual.

  • Emails with subtle spelling or grammar errors.

  • Links that don’t match the sender’s address.

  • Messages that make you feel rushed or pressured.

  • Senders you don’t know asking for confidential details.

When in doubt, slow down and verify.


The Bottom Line

Hackers love social engineering because it’s cheap, easy, and it works.

If you’re a current client, you can relax knowing we’ve put multiple layers of protection between you and these attacks.

If you’re not a client yet, the scary part is this: the next “urgent” email or “quick” request you see could be the one that costs you millions. And it won’t be obvious until it’s too late.

Let’s fix that before it happens.


Having a reliable and enthusiastic partner in the IT Support and Services sector is crucial for achieving sustained growth through effective technological strategies. Mark Sommerfeld, a partner at RYMARK, is fully committed to helping clients optimize their technology to gain a competitive edge in their respective industries. Within RYMARK, Mark collaborates with a dedicated team of professionals who are wholeheartedly committed to delivering exceptional IT Security & Services. Leveraging his extensive expertise and practical experience, Mark ensures that clients receive unparalleled support and guidance for their IT security projects. When you have RYMARK as your partner, you can depend on us to enhance your business systems and stay ahead in today's fiercely competitive business environment.

Mark Sommerfeld

Having a reliable and enthusiastic partner in the IT Support and Services sector is crucial for achieving sustained growth through effective technological strategies. Mark Sommerfeld, a partner at RYMARK, is fully committed to helping clients optimize their technology to gain a competitive edge in their respective industries. Within RYMARK, Mark collaborates with a dedicated team of professionals who are wholeheartedly committed to delivering exceptional IT Security & Services. Leveraging his extensive expertise and practical experience, Mark ensures that clients receive unparalleled support and guidance for their IT security projects. When you have RYMARK as your partner, you can depend on us to enhance your business systems and stay ahead in today's fiercely competitive business environment.

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Frequently Asked Questions

What are IT security services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

What are managed IT service providers?

Managed IT service providers (MSPs) are companies that remotely manage a organization's IT infrastructure and services, such as network management, cybersecurity, and data backup, on a subscription basis. They help organizations streamline operations, reduce costs, and ensure IT systems run efficiently.

What are the benefits of cybersecurity services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

What services does RYMARK offer to organizations in Minneapolis?

We provide a range of services, including Managed IT Services, IT Projects, Cybersecurity Services, Network Monitoring and Management, Backup and Disaster Recovery Services, Vendor Management, CTO and Strategic IT Consulting, Work-from-Home Support, IT Relocation Services, and more.

How can Managed IT Services benefit my business?

Managed IT Services offer proactive management of your IT infrastructure, ensuring optimal performance, minimizing downtime, and allowing you to focus on core business activities.

What industries does RYMARK specialize in serving?

We cater to various industries, including Non-Profit Organizations, Religious Organizations, Schools and Education, Financial Service Organizations, Manufacturers, Legal Industry, Construction, and Professional and Government Services.

How does RYMARK ensure the security of our IT infrastructure?

We conduct comprehensive IT security assessments to identify vulnerabilities and implement robust security measures, including employee training, to safeguard your IT infrastructure.

What is an IT security assessment, and why is it important?

An IT security assessment evaluates your IT infrastructure to identify vulnerabilities and potential threats, providing a roadmap to enhance your organization's security posture.

How can we protect our organization from phishing attacks?

Implementing multi-factor authentication, using strong passwords, and conducting regular employee training on recognizing phishing attempts are effective strategies to protect against such attacks.

 What steps can we take to improve our network security?

Regular network assessments, implementing firewalls, ensuring up-to-date antivirus software, and conducting employee training are crucial steps to enhance network security.

How does RYMARK support remote work solutions?

We offer Work-from-Home Support services, ensuring secure and efficient remote work setups for your employees.

What should we do if we experience a data breach?

Contact our IT support team immediately. We provide Backup and Disaster Recovery Services to help you respond effectively to data breaches and minimize potential damage.

How can we ensure compliance with industry regulations?

Our IT Security and Support services include assessments and employee training to help your organization comply with relevant industry regulations and standards.

At RYMARK, we believe in using our expertise to strengthen not only businesses, but also the communities they serve. That’s why we’re a proud member of Get Support, Give Support, a nationwide initiative that brings together IT providers to offer free technology services to nonprofits making a difference locally.

For every new client that signs up for our managed IT services, we donate remote monitoring agents to a nonprofit organization in our community. These tools help charities secure, manage, and optimize their IT environments, without adding to their overhead, so they can focus fully on their missions.

Whether it’s helping a shelter stay connected or enabling an education nonprofit to operate more efficiently, this initiative allows us to turn everyday business into tangible, lasting impact.

Because when nonprofits have the right tech support, they can do what they do best: change lives.

Let RYMARK eliminate your IT security & IT support obstacles

Spend less time on IT problems and more time growing your organization. Let’s get to know each other and determine how our partnership could grow. With us on your side, develop customized security plans, stronger communication strategies, and a better plan for the future.

Call (651) 323-1775 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.