Minneapolis IT Support & IT Security Company

At RYMARK IT, your team of trustworthy IT experts, we provide Minneapolis organizations with reliable, proactive IT support and cybersecurity solutions for seamless operations.

IT Support Specialists You Can Trust

Brandon Friedrichs
Engineer & Assistant Service Manager

Steven Micko
Help Desk Support Engineer

Andy Roehrs
Systems Engineer & Solutions Architect

Sam Swanson
Help Desk Support, Dispatch & Procurement Specialist

Brian Horton
Systems Engineer & Solutions Architect

Aaron Handke
Help Desk Support Engineer

Mathew Faber
Help Desk Support Engineer

Ryan Chester
Managing Partner & Business Strategist

Mark Sommerfeld
Managing Partner & Business Strategist

Why Organizations Choose RYMARK IT Navigation

Our core values make the difference

Customer-First Approach

Our proactive, customer-focused culture prioritizes addressing your organization needs, ensuring dependable support with prompt, meaningful responses to keep operations running smoothly.

Problem Solving

As a trusted IT support & IT security company, we use a refined six-step process to effectively tackle any IT challenges, providing solutions that align with your organization's objectives and goals.

Best-Practice Solutions

Committed to integrity, honesty, and openness, we deliver IT solutions grounded in trust, transparency, and respect, building lasting partnerships with our clients.

Peace of Mind

As a leading IT support & IT security company, our advanced security measures protect your organization from cyber threats, allowing you to focus on success while we safeguard your digital assets.

Team Players

With a collaborative spirit, we uphold high standards and bring out the best in each other, passionately striving to exceed every goal.

Protect your organization from CYBER ATTACKS

Download RYMARK’s Free Security Checklist to See How Your Organization's Security Stacks Up.

Security Threats Are Everywhere

With new threats developing every day, it can be impossible to stay ahead of the bad guys and keep your business assets protected.

Email, social media, websites, viruses, malware, web applications, weak passwords, unsecured networks, ex-employees—the list goes on.

Without the right security measures, your assets are susceptible to theft, destruction, or ransom which can lead to lost productivity, irreparable damage to your reputation, and even put you out of organization.

Let RYMARK IT Navigation, your trusted Minneapolis IT Support & IT Security Company help you with our cybersecurity services!

The IT Support Specialists You Can Trust

Mark Sommerfeld & Ryan Chester

Managing Partners

We Help You Navigate the Rough Waters of IT Security

As business owners for more than 25 years, we understand the commitment you’ve made and the importance of protecting the organization you’ve worked so hard to build. The experts at RYMARK IT Navigation, your trusted Minneapolis IT Support & IT Security Company, are continually evaluating the latest threats and security measures to protect, detect, and respond to them. We provide solutions that both protect your organization's assets and enable your employees to work more efficiently.

Feel like you’ve been down this road before?

Let us assure you that we place our priority on client relationships, not on turning a high profit. We’re here to maximize your current IT infrastructure, not drain your bank account. We’ll likely even lower your IT costs rather than raise them.

Call (651) 323-1775 today to schedule your appointment. We’re ready to start important IT conversations with organizations just like yours.

How Can We Help?

Our Services

Managed IT

We’ll manage all of your IT services for a flat-rate fee.

Cybersecurity

Comprehensive protection against evolving digital threats to safeguard your organization.

IT Projects

Expert planning and execution of IT solutions tailored to your needs.

Network Security

Safeguarding your network effectively from unauthorized access and cyber threats.

Endpoint Patching & Critical Update Management

Ensuring devices stay secure with timely updates and patches.

Password & Multi-Factor Authentication Management

Strengthening access controls with secure authentication solutions.

Email Security

Protecting your email communications from phishing and malware attacks.

Backup & Disaster Recovery

Never worry again about losing your data in the event of any disaster.

Security Awareness Training

Educating employees to recognize and prevent cybersecurity threats.

Endpoint Protection, Detection & Response

Proactive defense against endpoint threats with real-time monitoring.

24/7/365 SOC

Continuous monitoring and swift response to threats by a dedicated security team.

Help Desk Support

Reliable, expert assistance for all your IT issues, anytime you need it.

How Vulnerable Is Your Company to Cyber Attacks?

These 9 questions can help you evaluate how vulnerable your company is and where you can improve.

Your Security and Peace of Mind Starts Here

As an IT support & IT security company, we help you stay ahead of cyber criminals, stay ahead of your competition, reduce IT distractions, and experience the peace of mind that comes with the confidence that you’re protecting your organization.

We value you and your organization. With this in mind, we have established these promises to every client.

Our Service Level Agreement

Customer Satisfaction Guarantee

Monthly/Quarterly Updates & Reports

No Hidden Costs

Clear Plan & Expectations

What Clients Say About Us

Peace of Mind at an Affordable Flat Monthly Fee

"THESE GUYS SAVED MY LIFE! The QuickBooks file for my business DISAPPEARED from my office PC. We tried recovery software, to no avail. They were able to search my hard drive and find transactions on it to reconstruct the entire file. They saved me from having to completely reconstruct three months’ worth of business transactions including bill payment, invoicing and payroll. Five stars are NOT ENOUGH!!! THANKS MARK AND RYAN!"

John Gracey

CURT

Clean'n'Press

A Trustworthy, Transparent Partner

"Over the past year RYMARK has helped update and enhance our network in the quickly changing cybersecurity realm. We could have never done this without their assistance. THANKS!"

Kevin Truan

TYLER

Imricor

One of the Best Companies Around

"RYMARK has been a strong partner supporting all of our IT needs. Very easy to work with, affordable, personal. Great company to work with."

John Gracey

Seth

Midas

Business Technology Insights

Explore expert insights, trends, and expert advice on the ever-evolving landscape of information technology. Dive in to discover how we leverage cutting-edge solutions to empower organizations and drive innovation.

Trick or Treat

Trick or Treat: How Hackers Use Social Engineering to Gain Access

October 04, 20245 min read

The Deceptive World of Social Engineering

Social engineering attacks are some of the most effective tricks used by cybercriminals. By manipulating human emotions like trust, urgency, or fear, hackers deceive individuals into giving up confidential information or access to secure systems. From phishing emails to impersonating employees, these tactics allow criminals to bypass even the most sophisticated technological defenses.

Luckily, as a client of ours, your business is shielded from these deceptive tricks. With our comprehensive security protocols, including employee training, real-time monitoring, and multi-factor authentication, you’re already protected against the most common forms of social engineering. However, if you are not yet a client and have concerns about your cybersecurity, now is the time to reach out and ensure your business is protected from these attacks.

What Is Social Engineering?

Social engineering is a type of cyberattack that manipulates individuals into revealing sensitive information or performing actions that compromise security. Instead of exploiting technical vulnerabilities, social engineering preys on human nature, convincing people to take actions that they wouldn’t normally do, such as giving up passwords or sending money to unauthorized accounts.

Hackers often pose as trusted figures—such as IT staff or executives—making their requests seem legitimate. With the right psychological tactics, social engineers can quickly bypass many of the usual safeguards businesses rely on.

The Psychological Tricks Hackers Use

Social engineering is effective because it targets basic human tendencies. Here’s how hackers exploit these traits:

  • Trust in Authority: By impersonating a figure of authority (like a manager or IT representative), hackers convince victims to comply without question.

  • Creating Urgency: When a message creates a sense of panic or time pressure, people are more likely to bypass security measures to resolve the situation.

  • Appealing to Fear: Hackers often use fear to manipulate victims into hasty actions, like revealing login credentials or wiring funds to avoid a supposed crisis.

Common Types of Social Engineering Attacks

Phishing

Phishing is one of the most widespread social engineering tactics. Hackers send emails that appear to be from legitimate organizations (such as banks or internal departments) to trick recipients into clicking on malicious links or providing sensitive information. These attacks are particularly dangerous because they often appear very convincing, using logos, formatting, and language that closely mimic the real source.

Pretexting

In pretexting attacks, the hacker creates a false narrative to deceive the victim. For example, they might impersonate a trusted employee or vendor, asking for information under the guise of an emergency. Pretexting often takes place over phone calls or emails and requires a bit more planning from the attacker.

Baiting

Baiting involves promising something enticing, like free software or access to content, in exchange for information or access to a system. However, the “bait” is often a Trojan horse carrying malware that infects the victim’s system once downloaded.

Spear Phishing

While phishing targets a large number of people at once, spear phishing is more personalized. Hackers craft messages specifically for the victim based on their position or role within a company, making the request appear more legitimate and harder to detect as fraudulent.

How We Protect You from Social Engineering

Your business is protected against these social engineering threats thanks to several layers of security that we implement. Here’s how we safeguard your operations:

1. Comprehensive Employee Training  

We regularly provide cybersecurity awareness training for your team, ensuring they understand how to identify phishing emails, fraudulent phone calls, and other social engineering techniques. This training helps prevent attacks at the human level—the most common point of entry.

2. Robust Email Filtering  

Our email filtering systems detect and block suspicious emails, including phishing attempts and malware attachments. Potentially harmful messages are flagged or removed entirely before they ever reach your employees’ inboxes.

3. Multi-Factor Authentication (MFA)  

Even if a hacker tricks someone into revealing their password, our MFA systems ensure that’s not enough to gain access to your accounts. By requiring a second verification step, we add an extra layer of security that helps keep unauthorized users out.

4. Real-Time Monitoring and Response  

We monitor your network 24/7 for any signs of suspicious activity. If any unauthorized attempts to access your systems are detected, we immediately alert our team and take action to neutralize the threat before it can escalate.

How to Recognize a Social Engineering Attack: Key Indicators

To protect your business, keep an eye out for these warning signs of social engineering attempts:

  • Unusual Requests: Be cautious of requests for sensitive information or urgent actions that seem out of the ordinary, even if they appear to come from someone you know.

  • Spelling or Grammar Errors: Many phishing emails contain subtle spelling or grammatical mistakes, which can be a red flag.

  • Suspicious Links: Always hover over links before clicking to see where they actually lead. If it doesn’t match the sender’s address or seems odd, it’s best not to click.

  • Urgency or Pressure: Social engineering attackers often push for quick action, trying to get you to bypass normal procedures. If a message makes you feel rushed, double-check its legitimacy.

  • Unfamiliar Sender: Be wary of emails or calls from people you don’t recognize, especially if they ask for confidential information.

By staying alert and recognizing these red flags, you can stop social engineering attacks before they cause harm.

Rest Easy Knowing You’re Protected

Our Defenses Keep the Tricks at Bay

Social engineering may be a favorite trick of hackers, but your business is equipped with strong defenses to keep these threats at arm’s length. From training your team to monitoring your network in real-time, our comprehensive approach ensures that you’re always one step ahead of the latest cyber threats. 

With our range of cybersecurity measures in place, you don’t have to fear the tricks hackers attempt. We handle the cybersecurity heavy lifting, so you can focus on running your business confidently and securely. No matter what new techniques cybercriminals try, rest assured that we’re continuously adapting to keep you safe. And if you’re not yet a client and have concerns about your cybersecurity posture, get in touch with us to find out how we can ensure your business stays protected from the latest threats.

Having a reliable and enthusiastic partner in the IT Support and Services sector is crucial for achieving sustained growth through effective technological strategies. Mark Sommerfeld, a partner at RYMARK, is fully committed to helping clients optimize their technology to gain a competitive edge in their respective industries. Within RYMARK, Mark collaborates with a dedicated team of professionals who are wholeheartedly committed to delivering exceptional IT Security & Services. Leveraging his extensive expertise and practical experience, Mark ensures that clients receive unparalleled support and guidance for their IT security projects. When you have RYMARK as your partner, you can depend on us to enhance your business systems and stay ahead in today's fiercely competitive business environment.

Mark Sommerfeld

Having a reliable and enthusiastic partner in the IT Support and Services sector is crucial for achieving sustained growth through effective technological strategies. Mark Sommerfeld, a partner at RYMARK, is fully committed to helping clients optimize their technology to gain a competitive edge in their respective industries. Within RYMARK, Mark collaborates with a dedicated team of professionals who are wholeheartedly committed to delivering exceptional IT Security & Services. Leveraging his extensive expertise and practical experience, Mark ensures that clients receive unparalleled support and guidance for their IT security projects. When you have RYMARK as your partner, you can depend on us to enhance your business systems and stay ahead in today's fiercely competitive business environment.

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Frequently Asked Questions

What are IT security services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

What are managed IT service providers?

Managed IT service providers (MSPs) are companies that remotely manage a organization's IT infrastructure and services, such as network management, cybersecurity, and data backup, on a subscription basis. They help organizations streamline operations, reduce costs, and ensure IT systems run efficiently.

What are the benefits of cybersecurity services?

IT security services encompass measures and practices to protect your systems, networks, and data from potential threats. These services include but are not limited to network security, data encryption, access controls, vulnerability assessments, penetration testing, and incident response.

What services does RYMARK IT offer to organizations in Minneapolis?

We provide a range of services, including Managed IT Services, IT Projects, Cybersecurity Services, Network Monitoring and Management, Backup and Disaster Recovery Services, Vendor Management, CTO and Strategic IT Consulting, Work-from-Home Support, IT Relocation Services, and more.

How can Managed IT Services benefit my business?

Managed IT Services offer proactive management of your IT infrastructure, ensuring optimal performance, minimizing downtime, and allowing you to focus on core business activities.

What industries does RYMARK IT specialize in serving?

We cater to various industries, including Non-Profit Organizations, Religious Organizations, Schools and Education, Financial Service Organizations, Manufacturers, Legal Industry, Construction, and Professional and Government Services.

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How does RYMARK IT ensure the security of our IT infrastructure?

We conduct comprehensive IT security assessments to identify vulnerabilities and implement robust security measures, including employee training, to safeguard your IT infrastructure.

What is an IT security assessment, and why is it important?

An IT security assessment evaluates your IT infrastructure to identify vulnerabilities and potential threats, providing a roadmap to enhance your organization's security posture.

How can we protect our organization from phishing attacks?

Implementing multi-factor authentication, using strong passwords, and conducting regular employee training on recognizing phishing attempts are effective strategies to protect against such attacks.

 What steps can we take to improve our network security?

Regular network assessments, implementing firewalls, ensuring up-to-date antivirus software, and conducting employee training are crucial steps to enhance network security.

How does RYMARK IT support remote work solutions?

We offer Work-from-Home Support services, ensuring secure and efficient remote work setups for your employees.

What should we do if we experience a data breach?

Contact our IT support team immediately. We provide Backup and Disaster Recovery Services to help you respond effectively to data breaches and minimize potential damage.

How can we ensure compliance with industry regulations?

Our IT Security and Support services include assessments and employee training to help your organization comply with relevant industry regulations and standards.

Let RYMARK eliminate your IT security & IT support obstacles

Spend less time on IT problems and more time growing your organization. Let’s get to know each other and determine how our partnership could grow. With us on your side, develop customized security plans, stronger communication strategies, and a better plan for the future.

Call (651) 323-1775 today or fill out the form below to schedule your appointment. We’re ready to jumpstart your IT journey.